Data Protection & Privacy Policy

Purpose of this privacy policy

Expert coach is committed to protecting your privacy and ensuring that your personal data is handled in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and other applicable data protection laws. This Data Protection Policy explains how we collect, process, store, and protect your personal information when you access and use our website and online educational content.

Data Controller

Expert coach (company no. 3505340-1) operates as the Data Controller for the personal data collected through our website. If you have any questions regarding this policy or your data, you can contact us at: idil.muhumed16@gmail.com

What Data We Collect

Identification Data: Name, email address, phone number, billing address.
Account Data: Username, password, and profile details.
Usage Data: IP address, device type, browser type, operating system, and interaction with our website.
Course Data: Learning progress, course completion status, and feedback.

How We Use Your Data

To provide you with access to our educational content and services.
To manage your account, process payments, and fulfill transactions.
To communicate with you about your courses, updates, and promotions.
To improve our website, services, and user experience.
To comply with legal and regulatory obligations.

Legal Basis for Processing

Contractual Necessity: To provide our services and fulfill transactions.
Legitimate Interests: To enhance our services, conduct analytics, and market to our users.
Legal Obligations: To comply with financial, tax, and regulatory requirements.
Consent: When you opt in to receive marketing communications.

Data Sharing and Third-Party Services

We do not sell your personal data. However, we may share your data with trusted third parties, including:

Payment Processors: To process transactions securely.
Hosting Providers: To store and manage our website infrastructure.
Marketing and Analytics Providers: To track and analyze user interactions.
Legal and Regulatory Authorities: If required by law.

All third parties are bound by confidentiality agreements and data protection obligations in compliance with GDPR.

Data Retention

We retain personal data only for as long as necessary to fulfill our obligations and legal requirements. The retention periods are:

Account and transaction data: 5 years after the last activity.
Marketing data: Until you withdraw consent.
Legal and compliance records: As required by law.

Your Rights Under GDPR

As an EU resident, you have the following rights regarding your personal data:

Right to Access: Request a copy of your data.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure: Request deletion of your data in certain circumstances.
Right to Restrict Processing: Limit how we process your data.
Right to Data Portability: Receive your data in a machine-readable format.
Right to Object: Opt out of certain processing activities, including marketing.
Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, alteration, or disclosure. These include:

SSL encryption for secure communication.
Strict access controls and authentication measures.
Regular security audits and risk assessments.

International Data Transfers

If personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards (e.g., Standard Contractual Clauses (SCCs)) are in place to protect your data.

Cookies and Tracking Technologies

We use cookies to enhance user experience and analyze website traffic. You can manage cookie preferences through our Cookie Settings or browser settings.

Updates to This Policy

We may update this policy from time to time to reflect changes in legal requirements or our data practices. The latest version will always be available on our website.

Contact and Complaints

If you have concerns about how we handle your data, please contact us at idil.muhumed16@gmail.com. You also have the right to lodge a complaint with your local Data Protection Authority (DPA).

Contact details

If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager on:

Email: idil.muhumed16@gmail.com
Address: [Insert Business Address]
Phone: [Insert Contact Number]